Oceanvelle Privacy Policy (Meta Quest)

Effective date: November 10, 2026

This policy covers the Oceanvelle app for Meta Quest and the website at oceanvelle.cozuzu.com.

In short

Oceanvelle has no account, no advertising, no analytics and no tracking. Your settings stay on your headset. Cozuzu does not run a server for the app and does not receive your play data. The app talks to Meta only to check that you own the app and whether your subscription is active.

Who we are

Oceanvelle is provided by Cozuzu Inc., which is the controller of the personal information described in this policy.

Privacy contact: support@cozuzu.com Business support phone: +1 858 214 7795 Postal contact: Cozuzu Inc., 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States

Information that stays on your headset

Oceanvelle stores your settings (for example sea, view, time of day, sound and comfort choices), your beach layout, a short record of your meditation time (total minutes and which days you meditated), your Manifest history (when you last sent a wish, which echoes you have already received, and any echo you chose to keep on the sea), a cached note of whether your subscription was active, and a record that you have accepted the Health & Safety notice, Terms of Use and Privacy Policy. These are saved locally on the headset only and are not sent to Cozuzu. It may also use local technical information, such as rendering performance and quality settings, so that it runs smoothly.

Oceanvelle does not use your camera or microphone, and it does not use your location. It does not record or store images or audio of you or your room.

Hand tracking and controller input are processed on-device by the Quest system so you can look around and use menus. Oceanvelle does not store this input or send it anywhere. Meta's own handling of such data is described in Meta's policies.

Meta Platform SDK

Oceanvelle uses the Meta Platform SDK for two things only: to check that you are entitled to use the app, and to check your subscription or purchase status. For this, Meta provides the app with an app-scoped user ID, a number specific to Oceanvelle that is not your name. Oceanvelle uses it to confirm entitlement and unlock Premium. Oceanvelle does not store this ID and never sends it to Cozuzu. Cozuzu does not run its own server for this and does not use the ID for advertising or tracking.

Meta processes this information as part of providing the platform, under its own terms and privacy policy. Meta may collect other data about your use of your headset, account and the store; that is governed by Meta's policies, not this policy. Meta Privacy Policy: https://www.meta.com/legal/privacy-policy/

Purchases

Subscriptions are sold and billed by Meta through the Meta Horizon Store. Cozuzu does not receive your payment details, name or account details. Oceanvelle checks purchase status to unlock Premium. Meta's handling of payment and account records is governed by its own policies.

What Oceanvelle does not use

Oceanvelle does not include advertising, analytics or crash-reporting services, and it does not track you across apps or websites. It does not sell personal information or share it for targeted advertising. It does not use third-party sign-in. Guided relaxation audio and other content are bundled with or delivered as part of the app and do not send your choices to an online or AI service.

Support emails

If you email us, we receive your email address, your message, any attachments and related email information. Our email uses Google Workspace. Messages sent to support@cozuzu.com are read and answered by authorised Cozuzu staff in the United States. We use this correspondence to answer your request, investigate problems, handle complaints and meet legal obligations. Contacting us is optional. Please do not send passwords, payment-card details or unrelated sensitive information.

Website visits

Cloudflare hosts and delivers our website and processes technical request information such as IP addresses, browser information, the pages requested and request times, to deliver and protect it. The website does not use cookies, advertising or analytics tools. More information: https://www.cloudflare.com/privacypolicy/

Resetting and deleting information

Uninstalling the app (or clearing its data in the headset's app settings) removes all the local information it stores. Resetting or deleting does not cancel a subscription; manage that in your Meta account. Cozuzu holds no copy of your local settings, so we cannot restore them.

Why we use information (EEA, UK and Switzerland)

Where EEA, UK or Swiss data-protection law applies, we rely on: performance of a contract, for information needed to provide the app and Premium and related support; our legitimate interests, for answering enquiries, protecting the website and investigating technical problems; and compliance with legal obligations. We do not use consent as a legal basis for processing described in this policy. We do not make decisions about you based solely on automated processing with legal or similarly significant effects.

Recipients and international processing

Information is handled by authorised Cozuzu staff and by the providers needed for the purposes above: Meta for its platform and store, Google for email and Cloudflare for website delivery and protection. We do not sell personal information and do not share it for targeted or cross-context behavioural advertising. We may disclose information where the law requires it.

Cozuzu Inc. is based in the United States, and support emails are handled there. Our service providers may process information in other countries. Google LLC and Cloudflare, Inc. participate in the EU–U.S. Data Privacy Framework, the UK Extension and the Swiss–U.S. Data Privacy Framework. You can ask for more information about these safeguards at support@cozuzu.com.

Retention

Local information stays on your headset until you change or remove it with the app's or the device's controls. We keep support emails only as long as needed for your request, follow-up, an open complaint or dispute, or a legal requirement, and then delete or anonymise them. Website technical information is kept only as long as needed to deliver and secure the website and investigate incidents.

Your choices and rights

Depending on where you live, you may have the right to access, correct or delete personal information, restrict or object to certain processing, receive a portable copy, and appeal a decision about your request. Contact support@cozuzu.com. We may ask for limited information to verify your identity. We will respond within the time required by law and explain any lawful limitation. Cozuzu holds only what you send by email; for information held by Meta, please use Meta's privacy controls. You may also complain to your data-protection authority, such as your local supervisory authority in the EEA, the UK Information Commissioner's Office or the Swiss FDPIC.

Children

Oceanvelle is recommended for ages 13 and over and does not ask anyone for personal information. We do not knowingly collect personal information from children under 13. If you believe a child has emailed us personal information, contact us and we will delete it. Purchases and accounts follow Meta's age and parental-supervision settings.

Security and changes

We use reasonable safeguards appropriate to the information we handle. No system can guarantee absolute security. We will update this policy when our practices change, and give additional notice or ask for consent where required. The effective date shows the current version.