Support

We are a small team and we read every message. Write to support@cozuzu.com and we will reply as soon as we can.

Subscriptions

Oceanvelle Premium is sold and billed by Meta. To change or cancel, open your Meta account (Meta Horizon app on your phone, or Settings on your headset) and go to Subscriptions. Cancelling stops the next renewal; you keep Premium until the end of the current period. For refunds, please contact Meta Store support.

If you subscribed and Premium is not unlocked, open the menu in Oceanvelle, choose Oceanvelle Premium and tap “Already subscribed? Check again”.

Opening the menu

Look down to find Menu, then point and pinch (or pull the trigger). With controllers you can also press B, Y or the menu button. With hands, glance at the back of your left wrist and tap Menu.

Comfort

Oceanvelle is designed to be used seated. If you feel unwell, take the headset off and rest. Please read our Health & Safety notice.

Your data

Oceanvelle keeps your settings on your headset and does not send us your play data. Uninstalling the app removes everything it stored. See the Privacy Policy.

Languages

Oceanvelle is in English. The menus can also be shown in Simplified Chinese from Settings; guided meditations are in English only.